Terms & Conditions

Goods are NOT supplied on a trial basis except where explicitly stated or where covered by the Distance Selling Regulations. We do not warrant the suitability of goods for any particular purpose, and you should check specifications and suitability for your application with the manufacturer before ordering. Prices and specifications are subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract. Claims for damage, non-functioning and mis-shipped items must be made here within seven days of receipt of goods. You must use any manufacturer warranty provided.

Payment
Goods are supplied on a strictly 'Cash with Order' basis. Orders may be placed online, where payment is accepted by credit card via the PayPal service. Alternatively payment may be made by cheque drawn on a UK bank in Pounds sterling, and sent with order by post. Allow 7 working days for cheque clearance. See the order form on the shopping cart for postage details.

Warranty
In addition to any manufacturer's warranty, all products, except consumables and input devices, are covered by our own 12 month return to base warranty.

Returns
In the first instance send email here giving the invoice number, details of the product and the problem. If it is agreed that the goods should be returned then an RMA number will be issued. NO RETURNS ARE ACCEPTED WITHOUT AN RMA NUMBER. If you require a credit or refund you must return goods in their original packing and please use an insured delivery service. Mark the RMA number clearly on the outside of the package. A restocking fee of 25% is charged on returns which prove to be non-defective unless they are subject to the Distance Selling Regulations.

Distance Selling Regulations
This legislation covers items bought where there is no direct contact between the customer and the supplier. It does not apply where goods are bought for business use, from showrooms, or exhibitions. Consumers may return goods, with the exception of goods made to customer specifications, or software, within 7 days of receipt for a full refund. Goods returned must be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring the goods will be borne by the customer. If you wish to return goods under the above directive then please email here for an RMA number, stating the goods involved, the invoice number and the reason return is desired.